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Frequently Asked Questions

To help you make the most of your rental with Lion Car Rentals, we have compiled a list of some of the most common questions renters need answered.

Q. How can I guarantee the make and model of the car I prefer?

A. Our make and model are based upon availability. If available we will be happy to accommodate your preference.

Q. How can I guarantee a specific colour?

A. The colour of the vehicle is based upon availability. If available we will be happy to accommodate your preference.

Q. How can I change or cancel my reservation?

A. You can call or use this web site to change or cancel a reservation. Simply choose the ‘Contact Us’ section of our website.

Q. What do I need to bring with me to rent a car?

A. All drivers of the vehicle will need to be present and provide a valid driver’s license and credit card in their own name. Drivers with an overseas license must provide their country license, international license and passport.

Q. Can I remove the seats from a minivan?

A. Seats cannot be removed from a minivan or any other vehicle.

Q. Can I use someone else's credit card?

A. For security purposes of the credit card holder all renters and additional drivers must have a credit card in their own name.

Q. How do I extend my rental and will it change my rate?

A. To extend your rental, you must contact and inform us. There will be no change in rate.

Q. What should I do if I have an accident or the vehicle breaks down?

A. First contact the police to complete an accident report and immediately contact us. For breakdown service, contact us.

Q. Can I rent a car with an International driver’s license?

A. If you have a valid International Drivers License or a License which is in English then you are able to drive in Australia. You are unable to drive in Australia if your Driver's license is in another language other than English. Your international driver’s license must include a photo of yourself and you will be required to present your passport with your license.

Q. Can I take out Excess Reduction at the time of rental?

A. Yes. If you have declined Excess Reduction at the time of your reservation, and you change your mind, you are able to take out Excess Reduction at the time of rental. Please notify us, when you pick up the vehicle.

Q. I'm travelling with a child. Do I bring my own child safety seat?

A. Lion Car Rentals are able to provide child safety seats at an additional cost if you are travelling with a child. Prior to your rental or at the time of reservation, please notify us that you would like a child safety seat and how old your child is, and we will try and accommodate your request.

Q. Can I rent moving accessories?

A. Yes. Lion Car Rentals has a wide range of moving accessories available such as trolleys, hydraulic lifters, packing blankets, boxes, mattress protectors, packing tape and bubble wrap. These can be rented at an additional cost. Please contact us to find out availability and cost.

Q. How old do you have to be to rent a car?

A. Lion Car Rentals require drivers to be at least 21 years old.

Q. Is there an additional charge if there will be more than one driver?

A. There are no surcharges for additional drivers who meet Lion Car Rental’s minimum age and license requirements.

Q. What is Excess Reduction?

A. Excess Reduction is not an insurance but optional coverage which for a small fee reduces your financial liability to a small, manageable amount in the event of an accident.

From the time you (or your nominated driver in the rental agreement) take charge of a rental vehicle, you are financially responsible for any loss or damage to the vehicle or any loss or damage to third party property as a result of using the vehicle.

The renter's responsibility also includes damage caused by acts of nature such as hailstorms or falling trees.

The liability (called an excess) varies depending on the category of vehicle, the age of the driver, location and rate.

Provided you comply with the terms of the Lion Car Rentals rental agreement, Excess Reduction ensures that for any particular loss or damage to the vehicle or third party property you will not have a liability greater than the reduced excess even if the damage was caused by your mistake.

There are exempted events which Excess Reduction will not cover and you must take total financial responsibility.

Q. What if I decline Excess Reduction?

A. If you choose not to purchase Excess Reduction then you will be liable for the full cost of the excess that is applicable on your rental.

Q. Are Excess Reduction coverage and rates always the same?

A. Excess Reduction coverage and rates will vary depending on the type of vehicle rented, the age of the driver, location and rate.

Q. Do Lion Car Rentals charge a Vehicle Registration Recovery Fee?

A. No, we do not charge a Vehicle Registration Recovery Fee (VRRF).

Q. What re-fuelling options do I have?

A. The vehicle will be provided with full tank and you must bring the vehicle back full to avoid any re-fuelling and additional charges. If the vehicle is returned without full tank, there will be an additional charge of $10, in addition to refuel charge.

Q. Why do I have to return my car at a set time?

A. Many rates, like weekend specials, are only available during certain time periods. Returning the car after or even before the designated time might affect the rate quoted. Returning the car by the agreed-upon time also helps ensure that all other customers will have their reserved car available upon their arrival.

Q. If I want to pick up a car at one location and drop it off at another, does it cost more?

A. Car rental companies may charge renters an extra drop-off fee for cars picked up at one location and returned to another, and sometimes impose a fee for additional mileage. Customers interested in a one-way rental should specifically ask if there are any drop-off fees or charges for additional mileage and what locations are authorized for such rental car returns.

Q. Why do rental car companies ask for a credit card?

A. Rental companies need to know that their renters are credit-worthy, to minimize vehicle damage and losses. Credit cards and valid drivers' licenses usually provide the only information we have about our renters.

Q. Can I use a credit card up front and then pay for the rental with cash when I return the car?

A. Although you present a major credit card at the time of rental, when you return the vehicle, you will be asked if you'd like to keep the rental charges on that credit card or pay cash. Since car rental companies ask for credit approval on the estimated car rental charges when you pick up the car, that amount will be held against your credit balance on that card for up to 14 days, regardless of how you pay upon return.

Q. What credit card can I use?

A. Most major credit cards are accepted. No surcharge for Visa/Master cards, but 2% surcharge for Diners, AMEX cards etc.

Q. Can I use a debit card?

A. You may be able to use a MasterCard or Visa debit card. If you are planning to use a debit card please contact us directly to confirm if it will be accepted.

Q. How can I get the best deal?

A. Car rental pricing is like airline pricing -- if you travel at off-peak times or make a reservation seven or more days in advance, you often get a better deal. Also, watch the ‘Special Offers’ section on our web site.